Refund policy

At Pawvane, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help and will do our best to resolve your concern quickly and fairly.

1. Return Eligibility

We accept returns under the following conditions:

• The item was purchased within the last 30 days
• The item may be either defective or non-defective, including change-of-mind returns, provided the item is unused and in original packaging
• The item is not marked as final sale or non-returnable

Note: Certain product categories (such as personalized items or hygiene-related pet products that have been opened) may not be eligible for return.

2. How to Initiate a Return

To start a return, please follow these steps:

  • Contact us at support@pawvane.com with your order number and reason for the return.
  • Our team will review your request and respond within 1–2 business days.
  • Ship the item back using the shipping label we will provide by email and return to 8375 Sultana Ave unit 2Fontana, CA 92335, United States.
  • Once the item is received and inspected, we will process your refund if the return is approved.

3. Refunds

Approved refunds will be issued to the original payment method used for the purchase. Once approved, refunds are typically processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made items
  • Opened pet hygiene products
  • Items marked as Final Sale
  • Items returned after the 30-day return period

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: support@pawvane.com

  • Your order number
  • A Photo of the issue

After verification, we will arrange a replacement or issue a full refund at no additional cost.

7. Return Shipping Costs

Pawvane provides free return shipping for all approved eligible returns.

Once your return request has been reviewed and approved, we will provide return instructions and, where applicable, a prepaid return shipping label. Customers are not responsible for return shipping costs for approved returns.

Items returned without prior authorization or that do not meet the eligibility requirements outlined in this Refund Policy may not be accepted or may not qualify for a refund.

8. Restocking Fees

Pawvane does not charge any restocking fees for eligible returns.

If your return is approved and meets the conditions outlined in this Refund Policy, you will receive your refund without any additional restocking charges.

There are no restocking fees and no return shipping charges for approved eligible returns.

9. Contact Us

Shop Name: Pawvane

Email: support@pawvane.com

Live Chat: Available on our website

Phone: +1 408-389-6765

Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)

Business Address: 15012 Meridian E Ste 4, Puyallup, WA 98375, USA